Refund policy

 

7. RIGHT TO WITHDRAW FROM THE CONTRACT

 

7.1. The buyer has the legal right to withdraw from the contract (as per the law regarding distance contracts) within 14 working days from the receipt of goods. 

 

7.2. Goods must be: 

- Undamaged 

- Complete (including accessories, documentation, etc.) 

- Accompanied by the original purchase receipt. 

 

7.3. To return the goods, the buyer must: 

a) Contact the seller to request cancellation of the order, including the order number (variable symbol), purchase date, and the buyer's account number for the refund. 

b) Return the goods to the seller’s address. The goods should be sent via registered, insured post in suitable packaging to avoid damage during transport (the seller is not responsible for any loss or damage during transport). 

 

7.4. After receiving the returned goods and confirming the conditions have been met, the seller will: 

a) Accept the returned goods. 

b) Refund the full purchase price to the buyer within 20 days of receiving the cancellation notice, excluding the shipping fee.

 

7.5. If any of the conditions outlined in 7.1-7.3 are not met, the seller will not accept the return and the goods will be returned to the buyer at their expense. 

 

 

8. REFUND POLICY

 

8.1. Exchange of Goods

If the size or fit of the clothing is unsuitable, or if the buyer wishes to exchange or return the goods, this is possible within 14 days of receiving the goods. The clothing must be unworn, unwashed, and in the same condition as received. Only items still available on the website can be exchanged. If the item is no longer available, a product from the same price category can be selected. 

 

8.2. Instructions for Returns

- Print and complete the return form. 

- Pack the goods carefully to prevent damage. Include the bill and completed return form. 

- Specify the item for exchange (size, product). 

- Return the package to the following address:

Slovakia- Kvetinová 411/4B Trenčín, Slovakia, 91105

United Kingdom: 112D Portway, E15 3QJ, London, UK

 

8.3. Once the undamaged package is received, the seller will either send a replacement product, the requested size or refund the payment according to the return form. 

 

8.4. Do not send goods on COD (Cash on Delivery).

 

8.5. For any questions, please contact us via email at contact@randomiserclothing.com